88hi FAQ — Answers to All Your Questions

Some common signs of problem gambling include chasing losses by playing repeatedly, hiding your gambling from family or friends, gambling affecting your daily life or relationships, and being unable to stop. If this happens, it is important to take a break and seek professional help.

No. 88hi is only for people aged 21 and above. Age is verified during registration and no underage person may operate an account. The platform reserves the right to close any account that violates the age requirement. Please make sure younger members of your household cannot access this site.

If you feel that gambling is getting out of your control, contact our support team right away — via live chat or by emailing [email protected]. You should also talk to a family member or trusted friend, and if needed, seek advice from a mental health professional. You can find more information on our responsible gambling page.

Yes. If you want to take a temporary break or exclude yourself entirely, please contact our support team. During a cooling-off period, your account is suspended for a set period of time. With self-exclusion, your account is deactivated for the long term. Using these options is an important part of responsible gambling.

Setting a budget is the first step toward responsible gambling. Before you play, decide how much money and time you are willing to spend, and commit firmly to staying within those limits. To get help setting limits, speak with our support team — live chat is available 24 hours a day, 7 days a week.

The 88hi VIP program offers weekly cashback, priority customer support, special promotional offers, and personalised benefits for higher-level players. The higher the tier, the more benefits you receive — from Bronze through to Diamond, each level has its own benefits package.

Each week, a set percentage of your net losses is added to your account as cashback. The rate varies according to your VIP tier — the higher the tier, the more cashback you earn. Cashback is credited directly to your balance and can be used without any wagering requirements.

88hi has five VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.3%; Gold — up to 0.5%; Platinum — up to 0.6%; Diamond — up to 0.8% weekly cashback. Each level also comes with additional special benefits.

If you play regularly and stay active, you will have the opportunity to be promoted to a higher tier automatically. The more consistently you play, the greater the chance of a tier upgrade. Contact our support team for details about your VIP progress and the conditions for a tier upgrade.

The most popular cricket betting markets include Match Winner (which team will win), Top Batsman, First Wicket Partnership, Over/Under Runs, Innings Total, and Man of the Match. For example, in a Bangladesh vs India match, all of these markets are available for betting.

If a match ends with no result or is abandoned due to rain, the bet is generally considered void and the staked amount is refunded. However, some markets — such as in-play bets or bets up to a specific over — may be settled using the Duckworth-Lewis method. Please read our terms and conditions for more details.

Yes, 88hi supports accumulator bets. This lets you combine the results of multiple matches into a single bet, and if all of them are correct, the payout is much higher. Keep in mind that if even one selection is wrong, the entire slip loses. This feature is fully available for BPL, IPL, and ICC tournaments.

For major tournaments like BPL and the T20 World Cup, 88hi often runs special promotional offers. Additional markets, enhanced odds, and bonus offers are available during these events. The same quality betting experience is also provided for international matches such as ICC tournaments. Contact support for the latest offers.

Yes, for security reasons withdrawals can only be made to a bKash, Nagad, Rocket, or Upay account registered in your own name. Sending funds to a third-party wallet is not possible. For bank transfers, the account name must also match the name on your profile.

The minimum withdrawal amount on 88hi is ৳800. Withdrawal requests below this amount will not be processed. Please make sure your balance is above this limit before submitting a withdrawal request. The minimum deposit amount is ৳500.

Withdrawal requests are generally processed within 15 minutes to 2 hours. In most cases they are completed faster than that. If more than 2 hours have passed, please contact us via live chat or email at [email protected].

Winnings from a bonus must meet the wagering requirements before they can be withdrawn. For example — if you deposit ৳1,000 and receive a ৳1,200 bonus, you will need to place bets totalling 25 times ৳1,200, which is ৳30,000 in total. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

Yes, withdrawals on 88hi are available seven days a week, 24 hours a day. Whether it is night, early morning, or a public holiday, you can submit a withdrawal request at any time and the normal processing time will apply.

There are two channels to contact 88hi — live chat and email. Live chat gives you direct, instant support. To contact us by email, write to [email protected]. Support is available in both Bengali and English through both channels.

To resolve your issue quickly with the support team, please have the following information ready in advance — your registered email or username, a description of the issue (which page, which game, which transaction), and where relevant, the transaction reference number or a screenshot. Having this information speeds up the resolution considerably.

Absolutely. The 88hi customer support team is fully capable of providing support in Bengali. Our support team was built with Bangladeshi players in mind, so you can easily explain your issue in your native language. Support is also available in English.

Yes, 88hi support is available seven days a week, 24 hours a day — that is 24/7. Whether it is 2 AM or 5 in the morning, a support representative will be there for you on live chat at any time. You can also send an email at any time and it will be answered as quickly as possible.